Privacy Policy

Last Updated: 5-10-2025

ML Intelligence (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, website, and AI-powered tools.

1. Information We Collect

We may collect the following types of information:

Conversations and user input provided to our AI systems, used to improve service quality.

Contact details such as name, email address, and phone number when you engage with us.

Payment information (processed securely through Stripe).

Service usage data to provide support, ensure compliance, and improve performance.

We do not collect or process sensitive categories of data (such as health, biometrics, or political opinions).

2. How We Use Your Data

We use personal data for the following purposes:

To provide, manage, and improve our AI services.

To train and optimize AI models for better performance.

To deliver customer support and respond to inquiries.

To process payments and maintain compliance with legal obligations.

For marketing and communication purposes (users may opt out at any time).

3. Third-Party Services

We work with trusted third parties to provide our services:

OpenAI – AI processing and conversational services.

GoHighLevel – CRM and marketing automation.

Instantly – Outreach and email marketing tools.

Stripe – Secure payment processing.

These providers may process user data on our behalf in compliance with applicable privacy laws.

4. Data Retention

We retain your personal data until you request account deletion. Once your account is deleted, associated personal information will be permanently removed from our systems unless retention is required by law.

5. User Rights

Depending on your jurisdiction (including GDPR if you are in the EU), you may have the right to:

Access a copy of your data.

Request correction or deletion of your data.

Opt out of marketing communications.

Restrict or object to certain processing activities.

File a complaint with your local data protection authority.

To exercise your rights, contact us at [email protected].

6. Security Measures

We take appropriate technical and organizational measures to protect your data, including:

Encryption of stored and transmitted data.

Access controls to restrict who can view or modify personal information.

Despite these measures, no system is 100% secure, and we cannot guarantee absolute protection.

7. International Data Transfers

Your data is stored and processed within the European Union. We do not share or transfer your data internationally.

8. AI-Specific Processing

ML Intelligence does not use your personal data for automated decision-making that produces legal or similarly significant effects.

We do not use your inputs for training our proprietary models; however, OpenAI, as a third-party provider, may process user inputs in accordance with its own privacy policy.

9. Children’s Privacy

Our services are not directed at children under 18, and we do not knowingly collect data from minors.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:
Lorenzo Smeets
Email: [email protected]
Business Address: Hermanstraat 10, Hoensbroek, 6433DE, Limburg, The Netherlands